Frequently Asked Questions

Purchase:

Hi, you can purchase tickets and multiday tickets here.

Jobs applications

Hi, do you really like snow? Send us your resume to seleccion@vallenevado.com

For events, marketing or communications:

Hi, send us your idea or proposal to ventascorporativo@vallenevado.com or prensa@vallenevado.com

Benefits and promotions

Hi, you can see all the benefits and promotions for this winter here

Snow and trail

Hello, all about snow, slopes and road here.

Season passes

Hello, for season pass values check here.

Lost Items

Hi, did you lose something? Write to us at sac@vallenevado.cl

Hotel reservations

Hello, to book or quote write us at reservas@vallenevado.com

Ski days:

Hello, learn about packages and Ski Days here

Start of the season

Hello, we are counting down the days to start the season and ski! We will announce it on RR.SS. and our website as soon as we have the date.

Hello, the snow is here and it won’t be long now! Keep an eye on our PR or website.

Hello, the snow is here! We open on June 21, 2024.

Tickets v/s Multiday Tickets

The tickets are loaded on a physical Valle Plus card, they come with flexible option for any day of the winter season or fix date, for weekdays only, check conditions at vallenevado.com.

The Multiday rickets in 10 days format, have no date restriction and you can divide them in several people, if you go the same day you must use two Valle Plus cards.

Valle Lounge:

Hello, Valle Lounge is open from 10:00 am to 8:00 pm.

Valle Plus:

Hi, you can see snow prices and promotions here.

We help you with your on-line purchase

Hello, write us at valleplusonline@vallenevado.com explaining what happened and we will look for a solution. Please send us your name, RUT/ID, purchase order and receipt.

Gondola:

Hi, want to hop on the Gondola and experience the best snow in the southern hemisphere? Values here.

How much does the lift ticket cost?

Hello, you can see all the prices here.

When is High Season and Low Season?

Hello, High Season is from July 1 to July 16, 2024 and holidays. Low Season is from Monday to Friday, except holidays and period from July 1 to July 16, 2024.

What is a fixed date ticket?

Hello, it is a ticket to ski only on the selected date.

Can I change the date of my ticket once purchased?

Hello, tickets can only be used on the selected date. If you were not able to use it we can evaluate your case. To do so, please write to valleplusonline@vallenevado.com. We will get back to you as soon as possible and within a maximum of 4 days.

Is it necessary to use chains?

In winter it is mandatory to carry chains and we recommend using them, mainly during snowfalls and the days after them.

How can I make a reservation?

To make a reservation you can write to reservas@vallenevado.com

How many hotels does Valle Nevado have?

We have three hotels: Hotel Valle Nevado, Puerta del Sol and Tres Puntas. You can get to know them here.

What activities are there in Valle Nevado?

Many for skiers and non-skiers. You can check them here.

Can you go to Valle Nevado and not ski?

Yes, and it’s worth it.

What kinds of trails are there in Valle Nevado?

There are tracks for all levels: 50% for beginners and intermediates, and 50% for advanced and experts.

How many tracks and runways are there?

40 tracks, 14 aisles, and The Gondola.

When does the season start and end?

Normally between June and October, and we always announce the opening on social media (are you following us?) and on our website.

What should I bring to a class?

Desire, helmet, anti-goggles or sunglasses, gloves, ski or snowboard boots, winter clothing, sun protection, and scarf.

Where can I see prices and book a class?

Here.

How do I know what level I am at skiing or snowboarding?

Beginner: you have never practiced skiing or snowboarding, or if you know the basic concepts and feel comfortable on green slopes.
Intermediate: you feel comfortable making turns and on blue slopes.
Advanced or Expert: you are capable of riding on all types of snow and slopes, including steep slopes and off-piste.

Where is the Ski & Snowboard School?

Next to the Valle Nevado Hotel and at the top of La Góndola. See map here.

What is the Ski & Snowboard School?

The perfect place to learn to ski or snowboard.

I have a Valle Plus card from last season. Do I need to buy another one?

No, you can use the card from the previous season.

How many Valle Plus cards should I buy if I am going to ski for more than one day?

Only 1, it is reusable and rechargeable.

Where can I get a ski lift ticket or Season Pass?

In VallePlus.cl

How much do the chairlift tickets or Season Passes cost?

You can view prices and purchase tickets or Season Passes here.

What is and where can I get a Valle Plus card?

The Valle Plus card is a chip-enabled card that stores the ski lift tickets you purchase and allows you to access the ski lifts at Valle Nevado. It has a cost of $5,000 and can be purchased here.

What is a Season Pass and what is it for?

It is a card (Valle Plus) that allows the use of the Valle Nevado ski lifts for the entire snow season. It is personal and non-transferable.

What is and what is the purpose of a ski lift ticket?

It is a card (Valle Plus) that allows the use of the Valle Nevado ski lifts. It is daily, personal, and non-transferable.

What is the schedule of Valle Nevado?

Hello, the tracks are open from 09:00 to 17:00 hours. For more information, click here.

Recommendations:

Always carry chains, the Carabineros will ask for them.
Plan your ascent: use Waze and check the weather conditions here.
If you have a Valle Plus card, recharge it before going up here.
If you have a Jeep car, you have preferential parking.

What are the ascent and descent times of the path?

Hello, you can check the schedule for the road here.

How to get around in Valle Nevado?

Hello, if you have a ticket or season pass, you can use the courtesy cars to get closer to the slopes.

Where can I park?

Hello, we have parking spaces. Arrive early to ensure availability.

What services might interest me?

Hello, discover activities and services here.

Is it possible to go trekking/hiking in winter?

Should I buy a ticket if I just want to go see the snow?

Hello, you can go up and experience the snow for free. Additionally, you can take a Gondola ride, for which you need a ticket. Buy it here.

What happens if I bought my ticket and didn’t receive the receipt?

Hello, you can write to us at valleplusonline@vallenevado.com

Are there ski packages?

Hello, yes. Learn about the Ski Days here.

Is there a half-day ticket?

Hello, there is no half-day ticket, but there are very good promotions here.

How do I buy my Valle Plus card?

Hello, you can buy it here.

What are the cable car operating hours?

Hello, they operate from 09:00 to 17:00 hours.

Can you buy tickets at the box office?

Hello, it is possible, but it’s faster and there are exclusive promotions if you do it online here.

How do I buy my ticket?

Hello, check here.

Until when will the weekday pass be available?

Hello, everything about Week Day here.

What is the best date to go?

Hello, if you are a snow enthusiast, always! Check the snow and slope conditions here.

How can I find out what the blackout dates are for the pass I chose?

Hello, to check dates, please review here.

What discounts do we have this year?

Hello, many! Check here and follow us on Instagram @valle_nevado for more.

How to get to Valle Nevado?

Hello, to get to Valle Nevado you can use Waze (go) or learn how to get here.

Frequently asked questions